Practice Charter

What you can expect from us

• To be seen on the day of your choice whether for urgent or routine medical conditions
• To have your records treated with confidentiality
• To be seen within 30 minutes of your appointment time, and failing that to have an explanation from us
• To be seen at home if the Doctor feels a home visit is warranted
• To be informed through Practice newsletters, notice boards and website of developments in the Practice and how to best use them
• To receive healthcare in comfortable and clean surroundings
• To be treated with courtesy at all times
• To be allowed to bring anyone with you for your consultation, whom you wish to be present

What we please ask of you

• Treat the medical and administration team with respect
• Be punctual for your appointment time ,or if you are unable to make the appointment ,cancel as soon as you can
• Make more than one appointment if more than one person needs to be seen
• Make a longer appointment if you have several problems to discuss with the doctor
• Only make a request for a home visit ,if you cannot safely leave the house.
• Only contact the out of hours service ,where you have an emergency situation which you believe cannot wait until the next working day
• The Partners believe that all their staff should be treated with courtesy at all times and are therefore not prepared to tolerate abusive behaviour to any of their Practice staff.  Such behaviour may result in you being removed from the Practice list